Description
Position Overview
SAIC is looking for outstanding Switchboard candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Switchboard Agent is the first line of contact with the DOT customer base.
Switchboard Operator Duties and Responsibilities
Answer Incoming Calls
Switchboard operators answer incoming calls and redirect calls to the appropriate DOT department, using the Switchboard Directory and other DOT resources
Research the DOT intranet and/or internet to assist with providing the caller with information
Clerical Tasks
Record calls daily in spreadsheet
Research, collect, and verify Switchboard Directory information for customers and DOT personnel
Maintain the Switchboard Directory to ensure accuracy of phone numbers, email addresses or websites
Train new staff
Qualifications
Required Experience:
High school diploma and 2 years of working experience required
Must have 1 year of experience providing customer service support in a business organization
Excellent phone skills
Top-notch communication and listening skills
Basic computer proficiency
Experience in a customer service role (preferred)
Must possess a High School Diploma
Degree may be substituted with 2 additional years of related experience
Must be able to obtain a Public Trust Clearance
U.S. citizenship required
Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
REQNUMBER: 2617537
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
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