Your Role Key responsibilities include: Format, edit, and proofread press releases quickly and accurately Code releases based on client distribution requests and suggest beneficial alternatives Contact clients to resolve issues such as errors or missing information Assess authenticity of press release orders and **escalate problematic content Monitor incoming orders and ensure timely handling Ensure successful transmission of content online Assist other Newsroom teams with overflow orders Perform shift opening, closing, and change duties Maintain knowledge of Business Wire products, services, procedures, and policies Handle incoming calls, answer client questions, and guide clients through order submission Provide membership information and set up new accounts when appropriate Collaborate with sales and other departments as needed Report technical issues to Service Desk or Web Support teams promptly Authorize credit card payments when necessary Run and submit daily distribution reports to billing department Maintain a daily activity log About You The company is looking for candidates with: Bachelor’s degree Excellent communication and customer service skills Ability to work effectively in a team environment Strong multitasking, prioritization, and project completion skills under tight deadlines Strong attention to detail and good judgment Basic technical skills and proficiency in MS Word, Excel, and web applications Reliability demonstrated by good attendance and punctuality Courteous and professional phone manner and demeanor Flexibility with work schedule, including overnight shift availability (Mon-Fri 10:00 PM to 6:30 AM EST) Note: Business Wire will not sponsor employment authorization for this position Compensation & Benefits Hourly rate range: $20 to $24, based on education, experience, skills, and market data Remote work opportunity Health benefits starting on first day of employment $100 monthly fitness allowance Tuition reimbursement program Enhanced mental health resources 401(k) plan with company match and annual profit sharing (subject to company performance) PTO, floating holidays, wellness day off, birthday day off, and more #J-18808-Ljbffr
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